Over 13,500 Service Requests Received by IACAD in Q1 2025

The Islamic Affairs and Charitable Activities Department in Dubai (IACAD) announced that it processed more than 13,500 requests for its various services during the first quarter of 2025. This comes as part of IACAD’s ongoing efforts to strengthen its religious and community role, and to deliver high-quality services that meet the needs of individuals and institutions across the emirate.

Personal Fatwa Service topped the list of most requested services, with the Ifta Department issuing 3,259 Sharia-based fatwas, reflecting the public’s trust in the Department as a reliable religious authority and their desire for accurate guidance from approved sources.

In the area of Islamic outreach, the Mohammed bin Rashid Center for Islamic Culture issued 2,267 certificates of conversion to Islam, showcasing continued efforts to introduce Islam and its tolerant values to new audiences.

On the charitable front, IACAD received 3,241 requests for Ramadan-related initiatives, such as setting up iftar tents or distributing meals, reflecting strong community engagement during the holy month. Additionally, the Charitable Institutions Department provided 541 services related to organizing charitable events, highlighting the vibrancy of this vital sector.

In terms of guidance and preaching, the Department received 258 requests for the provision of muftis, lecturers, or preachers, and organized 297 new Islamic events through its Religious Education and Islamic Institutions divisions.

A total of 344 individuals participated in religious and cultural courses and competitions, indicating active public engagement in IACAD’s awareness and education programs.

In the mosque services sector, the Department processed 634 requests for Qibla direction determination, 63 in-kind donation requests for mosques, and 22 applications for allocating land to build new mosques—part of ongoing efforts to strengthen the religious infrastructure.

As for Islamic institution services, 11 new licenses were issued, 22 licenses were renewed, and 10 requests were processed for the appointment of new staff, indicating steady growth in the sector.
Mohammed Jassim Al Mansouri, Director of Customer Happiness Department, emphasized that these figures reflect the Department's commitment to delivering comprehensive, high-quality services efficiently. He also noted IACAD’s ongoing efforts to respond promptly to customer needs and to develop its digital and on-ground services to align with public expectations and enhance the overall user experience according to the highest government excellence standards.

Al Mansouri also confirmed the Department’s continued expansion of its outreach to all segments of society, in pursuit of its vision to lead religious, charitable, and cultural efforts throughout the Emirate of Dubai.